We believe in our products so if you're not satisfied with your order placed through www.cuteure.com, you may request a refund within 30 days of the delivery date. You may cancel or amend your order within 24 hours of purchase.

Returns & Exchanges
We do not provide return labels unless it's manufacturer defect! The shipping return cost will be the customer's responsibility.
If the product was received by the customer in perfect condition and is returned to us damaged, then a percentage of the product cost may be subtracted from the customers return. And the shipping costs are non-refundable.

Returns (accepted under the following circumstances):

Damaged Product / Manufacturers Defect
If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to support@cuteure.com
If your product has a MANUFACTURERS DEFECT regarding any of the
For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.

Not as Described
If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.

Product Lost in Transit
If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that, the customer must absolutely make sure their address is correct.

Shipping
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more as we offer free shipping.

Late or Missing Refunds:
Check your Bank Account
Contact Credit Card Company
Processing time USUALLY takes 3-5 business days
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cuteure.com.