Transport Logistics

DHL/FedEx are responsible for our transportation, they will deliver the package to your address.

DO YOU PROVIDE TRACKING INFORMATION AND HOW DO I TRACK MY ORDERS?

When we ship your package, we will provide a shipping tracking to check, You can check the status on www.17track.net, You can also contact to our customer service at support@cuteuret.com ask questions anytime.

Standard Shipping & Delivery Time

Delivery Time = 1-5 Working Days (Processing Time) + 5-15 Calendar Days (Carrier Time )

hipping fee & Customs duties

Free Shipping on orders over AU$70.00. You can check it when placing order.

Standard Shipping: flat rate charge of AU$5.99

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-6 business days for the tracking information to update on the system. If your order was placed more than 6 business days ago and there is still no information on your tracking number, please contact us. at support@cuteuret.com, we wil solve it for you.

Transport Area

We support mailing to most areas where DHL and FedEx can deliver. For detailed support addresses, please refer to the official website. If individual products do not support mailing to your location, we will cancel your order and you will receive a full refund. Our customer service staff will notify you by email.

Will I pay extra customs or tax?
The customers are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped, including but not limited to any sales or use tax, value added taxes or tariffs.

We are happy to help you. The fastest way to contact us is to send an email to support@cuteure.com.